Instead the Project Manager’s role is to set the objectives clearly and to ensure that everyone contributes before ultimately arriving at a conclusion. The important thing for any Project Manager to realize when chairing one of these facilitation sessions is that s/he is not there to contribute to the meeting. The delicate job is getting to a conclusion, when several competing options are on the table, without alienating any of the participants. Facilitation is all about ensuring that people who have something to contribute (stakeholders) are given the opportunity to make that contribution.
There might be technical issues to sort out – how can we achieve the necessary tensile strength while still meeting our weight target? We might have marketing decisions to make – what demographic group should we target? Or we must decide what to do – what features need to be included in this release?Īlthough the PMBOK ® Guide lists facilitation in the integration, scope and risk knowledge areas, for the Project Manager, this is very much a communications and stakeholder engagement task. The ultimate goal of any sort of facilitation is to bring key stakeholders together and to agree a course of action. While this level of understanding is sufficient to pass the PMP ® exam, the burning question for novice Project Managers in particular will be: what is my role in the facilitation process? In other words, what must I contribute to make facilitation work? Examples are given, such as JAD (Joint Application Design / Development), QFD (Quality Function Deployment) and User Stories. The Guide to the Project Management Body of Knowledge ( PMBOK ® Guide) assures us that "well facilitated sessions can build trust, foster relationships, and improve communication among the participants, which can lead to increased stakeholder consensus". Facilitation appears as a tool / technique in integration (Develop Project Charter, Develop Project Management Plan, Manage Project Knowledge), Scope (Collect Requirements, Define Scope) and Risk (Identify Risks, Perform Qualitative Risk Analysis, Perform Quantitative Risk Analysis, Plan Risk Responses). Facilitation is defined as an Interpersonal and Team Skill and is required to ensure that meeting, particularly brainstorming meetings are productive.
#Pmp class facilitator professional
If you have studied for the Project Management Professional (PMP) ® exam you will, more than likely, remember “Facilitation".
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